FAQ
FAQ
Why are prices higher in the app than in the restaurant?
Restaurants pay commissions to delivery platforms and often raise app prices to cover them. Compare a dish's price on the app and on the restaurant's own menu.
How much should I tip?
Norms vary by country and app. Where tipping is customary, many people tip a percentage of the food cost, more for bad weather, long distances or large orders.
Are delivery memberships worth it?
Only if you order often enough that saved fees exceed the monthly cost. Check minimum order rules.
How do I order safely with a food allergy?
Contact the restaurant directly where possible, use the app's notes, and avoid high-risk dishes. See allergies and delivery.
What is a ghost kitchen?
A delivery-only kitchen with no dining room, often running several virtual brands. See ghost kitchens explained.
Glossary
- Service fee
- A platform charge, often a percentage of the order, separate from the delivery fee.
- Small-order fee
- Extra fee when the order is below a minimum amount.
- Menu mark-up
- The difference between app prices and in-restaurant prices.
- Ghost kitchen
- Delivery-only kitchen with no dine-in area.
- Virtual brand
- A restaurant brand that exists only on delivery apps, often cooked in another restaurant's kitchen.